Frequently Asked Questions
Everything you need to know about shopping with Redemption.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $150.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Return shipping is free for all domestic orders.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your garments sustainably sourced?
At Redemption, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we only work with factories that guarantee fair wages.
Can I track my order once it has been placed?
Yes, as soon as your order is dispatched, you will receive an email notification with a tracking number and a link to monitor your delivery in real-time.